Fix “Opening QuickBooks Splash Screen Displays and Disappears without Opening QuickBooks Desktop”

If you have been facing issues where you click open QuickBooks and it’s loading but not opening. After a while, the QuickBooks doesn’t even open and disappears too. In such cases, you will have to fix the issue immediately in order to access the accounting software that carries essential business and finance-related details of your company.

To fix the ‘Opening QuickBooks Splash Screen Displays and Disappears without Opening QuickBooks Desktop’ issue, you will have to run Quick Fix my program, rename the ‘QBWUSER.ini’ file, run the diagnostic tool, rename the EntitlementDataStore.ecml file, or cross-check the setting of FISP for Windows 10 Pro or its higher version. Do not worry about consulting to an expert to resolve QuickBooks Error, you can do all this by yourself. Just follow the step-by-step guide given below to resolve such a problem.

Steps to Fix “QuickBooks Constantly Displaying Splash Screen and Not Opening” Issue

QuickBooks Splash Screen appears as a graphic when you open the software, It seems like the application is loading but it doesn’t open. Most of the time, the splash screen appears for 2-3 seconds (depending upon the network connectivity) and then the software starts to run. In some cases, the software never opens. If you are facing this issue while using QuickBooks, follow the steps given below to resolve this issue.

Method 1: From the QuickBooks Tool Hub, Run the Quick Fix My Program

QuickBooks Tool Hub is a one stop solution for most of the errors that are impacting your experience of using QuickBooks Desktop. So, follow the steps given below to know how to use this tool to fix splash screen issues.

A. Download QuickBooks Tool Hub and Install It

Users are advised to incorporate QuickBooks Tool Hub as it helps in resolving the common errors in QuickBooks Desktop. However, before you start using the tool hub, you will have close QuickBooks and all Windows related to it. We advise you to utilize Tool Hub on Windows 10, 64-bit, for optimal results.

• Initially, you will have to close QuickBooks Desktop software before start using the tool hub.

• Download the QuickBooks Tool Hub’s most recent version, which is 1.6.5. We would recommend you save the file at a location that is easily accessible to you and you do not forget about that location as well. You can save the file on your Windows Desktop or the Downloads Folder.

Note: You can cross-check the QuickBooks Tool Hub version that is installed in your computer system. Click the Home tab. It will be the version at the bottom.

• You must launch the QuickBooksToolHub.exe file that you have downloaded successfully.
• Install the software and accept the terms and conditions by following the on-screen instructions.
• Double-click the icon on your Windows desktop to access the tool hub after the installation is complete.

Note: In case you are unable to find QuickBooks Tool Hub in the downloads folder or Desktop, you must search for it in the Windows search bar. From the search results, click on the QuickBooks Tool Hub. If you find none at all, the download must not have been completed. Visit the official website and try downloading it again.

B. Now, Run Quick Fix My Program

Any open background processes that QuickBooks may be using will be terminated by the Quick Fix. It’ll perform a fast repair on your software.

• Choose the Program Issues tab from the QuickBooks Tool Hub.
• After this, you must choose the “Quick Fix my Program” option.

Method 2: Rename the File “QBWUSER.ini”

• Open the folder containing QBWUSER.ini. You may need to activate hidden files and folders if you are unable to see the folder.

Note: You are most likely to find this file at the location: \Users[Your user name]\AppData\Local\Intuit\QuickBooks [year]

• Select the Rename option from the dropdown that is visible after right-clicking on QBWUSER.ini file.
• You must rename the file name by adding .old at the end of the name. For instance, QBWUSER.ini.old

Note: You will need to manually reopen your business file(s) because renaming the QBWUSER.INI file deletes the list of your previously opened company files.

Method 3: Run the QuickBooks Install Diagnostic Tool from the Tool Hub

• QuickBooks Tool Hub has to be opened by the users to run this diagnostic tool.
• Choose Installation Issues from the tool hub.
• Choose the QuickBooks Install Diagnostic Tool. After this, give some time for the took to run properly. In this process, about 20 minutes may pass. It can take more time depending upon the requirement.
• Open the QuickBooks Desktop accounting software.

Method 4: Rename the File “EntitlementDataStore.ecml”

Renaming the “EntitlementDataStore.ecml” file is an easy task. Follow the steps provided below for the same.

• To access the Run command, press Windows+R on your keyboard.
• Enter C:\ProgramData\Intuit\Entitlement Client\v8 by copying and pasting the location.
• Choose the Rename option from the menu dropdown when you right-click on the EntitlementDataStore.ecml file.
• Change the file’s name to EntitlementDataStore.ecml.OLD.

Note: There is a hidden folder called Entitlement Client. Before completing these steps, you are required to use Windows to search for files or to display hidden files and directories.

Method 5: Verify the FISP Settings for Windows 10 Pro or Higher

It is possible that your FISP is turned on. For additional assistance, you should consult an IT specialist if your firm needs this configuration.

• Type GPEDIT.MSC after choosing Start, and then click on Run.
• Choose the Computer Configuration option and then Windows Settings from the Local Computer Policy window.
• Choose the option of Security Settings, followed by Security Options and Local Policies.
• Choose the System Cryptography FIPS option and confirm that it is turned off. Disable it if it’s enabled and then restart your computer.
• Lastly, you must cross about the persisting error by opening the QuickBooks Desktop software.

In the end, you should reinstall QuickBooks Desktop if it is still not opening. However, if none of the above-mentioned solutions help you out in resolving this issue where QuickBooks displays the splash screen and the software doesn’t open, feel free to take help from an IT Expert.

Conclusion

The steps mentioned in this article will help you completely resolve the issue of QuickBooks displaying the splash screen but not opening. Even though this seems like a huge error, but its not. Users are required to carefully follow each step mentioned in this article to eradicate this issue from the core. Resolving this ‘Opening QuickBooks Splash Screen Displays and Disappears without Opening QuickBooks Desktop’ Issue involves using the QuickBooks Tool Hub, renaming specific files like QBWUSER.ini or EntitlementDataStore.ecml, or adjusting your Windows settings. By carefully implementing these steps, you can ensure that your QuickBooks Desktop runs smoothly to safeguard all your crucial financial data.

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Frequently Asked Questions

Why does QuickBooks show the Splash Screen and doesn’t open the Software?

You must have been facing this issue where QuickBooks shows a splash screen and doesn’t open the software due to corrupted files, background processes, or incorrect system settings that prevent the software from launching.

How do I fix QuickBooks not Opening after the Splash Screen?

There are many methods to fix this ‘QuickBooks not opening after the splash screen’. You can fix this problem by using the QuickBooks Tool Hub, renaming the QBWUSER.ini file, or running the QuickBooks Install Diagnostic Tool.

Is the Safe to Rename the QBWUSER.ini File? Will it Delete my Company Files?

Yes, it is completely safe. Whenever you rename QBWUSER.ini file, it will only remove the list of recently opened files. You will still be able to manually reopen your company files afterward, all the data in your company file will be safe.

How does Quick Fix My Program work to resolve the QuickBooks not opening after the splash screen issue?

Quick Fix My Program feature that is included in the QuickBooks Tool Hub software can help you resolve ‘QuickBooks not opening after displaying splash screen’ issue. These features will help you automatically fix a few of the common errors in QuickBooks. It can fix issues that are related to company file errors, network or data errors, program-related errors, and much more.

I am still Unable to Fix this Issue, What to do?

If you’re still unable to resolve this issue of QuickBooks displaying the splash screen and not opening, you must contact an IT Expert to see what the issue is about.