How to Clear Cache and Cookies When Using QuickBooks Online?

Introduction: If you want to have a secure and best experience using QuickBooks Online, we would recommend you clear unwanted cache and cookies. Read this article to clear cache and cookies to fix issues when using QuickBooks Online!

In this article, we will discuss resolving issues where QuickBooks Online web pages are loading slowly. Most of the time, this issue is detected because of the presence of unwanted cache files, images, and cookies. We will gain insights into the merits and demerits of these files, and why should we clear cache and cookies to fix issues when using QuickBooks Online to speed up the loading of QBO web pages.

The steps to clear cache files and cookies are detailed for various browsers on both Windows and Mac platforms, ensuring users can follow specific instructions to improve their QuickBooks Online experience. Moreover, this article will also highlight the importance of clearing Intuit-specific cookies when standard cache clearing isn’t sufficient, offering a complete solution for common usability issues.

Also see: How to Fix QuickBooks Online Login Problems on Chrome?

To learn more on this topic, Keep Reading!

Uses of Cache and Cookies in QuickBooks Online

QuickBooks Online is a web application, hence it must be noted that it will require cache and cookies to run faster. However, these small data files can create hindrances in loading the website. In case you also facing the same situation, we will recommend you take action and clear cache and cookies from your Browser.

Problems that are experienced by the QBO users are as follows

• Sign-in Issues: QuickBooks persists in requesting your login, even after you have done it several times.
• Difficult in Viewing Forms: Either your browser is taking an exceptionally lengthy time to download forms, or you are unable to access forms (such as invoice previews or yearly payroll forms).
• Problem in Exporting Data: Data exporting is giving you problems (try exporting a report to Excel or transactions to another accounting tool, for instance).
• Unable to Load Web Pages:  It’s not loading properly on several of the pages in QuickBooks.

Read more about How to Login to QuickBooks Online?

Steps to Clear Cache and Cookies in QuickBooks Online

To fix issues in your QuickBooks Online account, you can follow the steps provided below to clear cache and cookies:

Step 1: Delete Cache from Your Browser’s History

Your computer has cache files stored in it so that it can load the websites faster whenever you visit the website the next time. After some time, these files get outdated, and this causes glitches in the system. Following are the steps to remove cache from your browser (Microsoft Edge, Google Chrome Safari for iPad and iPhone, Firefox, or Safari for Mac):

For Windows users:

1. Hit the keys Control + Shift + Delete while using your browser.
2. Select the time range to “All time” and Mark the checkboxes mentioning Cache Images, Cache Files, and Cookies.
3. Then, click on the Delete Data or Clear Now button.

For Mac IOS Users:

1. Hit the Command + Shift + Delete keys in your Macbook or iMac
2. Then, tick marks the check boxes that mention Cache files, Cache Images, and Cookies.
3. Lastly, click on the option of Clear Data or Delete Data.

Note: Once you clear the cached files and cookies, you must restart your browser.

Step 2: Delete Browser’s Intuit-Specific Cookies

Sometimes, clearing the browser’s cache and cookies is not enough. If you are still facing similar issues because of this, then there are chances that Intuit-specific cookies are causing this issue. Once these cookies are removed, the website preferences will be refreshed, and the issues that you are facing will be fixed. However, please ensure that clearing only Intuit-specific cookies will fix this issue.

Here are the steps to delete Intuit-specific cookies:

Mozilla Firefox

Here are the steps to clear the cookies that are specific to Intuit:

1. Click the Menu ☰ symbol in the upper right corner.
2. Choose Settings.
3. Choose Privacy and Security.
4. From the Cookies and Site Data, you must choose the Manage Data option.
5. To locate Intuit cookies, type “Intuit” into the search field and hit Enter.
6. Click on Take Out All Displayed.
7. Click “Save Changes.”
8. For the modifications to take effect, Restart Mozilla Firefox.

Google Chrome

Enlisted below is a step-by-step guide to deleting the Intuit-related cookies from the Google Chrome browser:

1. Click the More ⋮ symbol at the upper right corner.
2. Choose Settings.
3. Choose Privacy and Security.
4. Choose Cookies and Other Site Data.
5. Choose See All Cookies and Site Data
6. To locate Intuit cookies, enter “Intuit” into the search field.
7. Click the Trash Can icon or Remove all Shown.
8. To have the changes go into effect, restart Google Chrome.

Safari

Check out the steps given below to delete Intuit-related cookies from Safari Browser.

1. Launch Safari, then choose Safari from the menu next to the upper-left Apple icon.
2. Choose Preferences.
3. Click on Privacy and then Manage Data for Websites.
4. To locate Intuit cookies, enter “Intuit” into the search bar.
5. Click on Remove All.
6. Click on Remove Now.
7. Click on Done.
8. For the modifications to take effect, restart Safari.

Related information: Fix Common Sign-In Errors in QuickBooks Online

Conclusion

Clearing cache and cookies is a very important step for improving the performance of QuickBooks Online. These excess files are used for storing previous data that helps to load certain sites better whenever you visit them the next time. You can follow the steps mentioned above for various browsers on Windows and Mac platforms. This will help you clear cache and cookies to fix issues when using QuickBooks Online and it will fasten the loading time as well.

---

Frequently Asked Questions