Some American Express Business card accounts can be grayed out when you connect. There are a few possible reasons for this:
- The account is already linked to another QuickBooks Online business for online banking. Accounts with American Express can only be linked to one business at a time.
- The QuickBooks side of the connection needs to be completed. If this occurs, the browser may suddenly close or the browser may close partway through.
Open the QuickBooks company that your American Express account is currently linked to if you wish to connect it to another company. You have to disconnect the account there. Then you have to follow the steps in this blog to connect it.
If the connection was unsuccessful, log out the account from the American Express website.
- Firstly, you have to go to the American Express website.
- Then you have to select the Account Services tab.
- Now you have to select Security and Privacy.
- To expand the section, choose Manage Partner Permissions and then Intuit.
- To break the connection you have to choose Disconnect.
- To reconnect the account to QuickBooks, follow the steps in this article.
Any admin can manage American Express transactions. Included here are the accounting companies that you have added to your QuickBooks company.
Get Help with Common Issues
To disconnect and reconnect your American Express Business Card from your QuickBooks Online account, log in as an admin and then follow the instructions above. This process can’t be done by accountants.
Some Transactions are Missing
- Every day, American Express syncs your transactions with QuickBooks. It may, however, require up to 10 business days to transfer any missing data.
- Please get in touch with us and provide the following details regarding the missing transactions if it has been longer than 10 business days:
- Date processes
- Amount
- Transaction IDs from the American Express website