How to Fix QuickBooks Desktop Payroll Update Error PS077 or PS032?

QuickBooks Desktop Payroll Update Error PS077 or PS032 occurs when there are issues updating payroll tax tables or performing payroll functions. This error can arise due to corrupted files, outdated QuickBooks versions, or improper system configurations, leading to disruptions in payroll processing. Other potential causes include user permission problems or a misconfigured CPS folder.

To fix these errors, certain prerequisites must be met, such as ensuring QuickBooks is up to date, confirming an active payroll subscription, and maintaining a stable internet connection. Early signs of this issue may include failed payroll updates or slow system performance, indicating the need for troubleshooting or professional assistance. Here are 12 solutions to fix QuickBooks Error PS077 or PS032.

 Solution 1: Rename ‘QBWUSER.ini’ and ‘EntitlementDataStore.ecml’ Files

Renaming these files can help resolve issues related to corrupted user data that might be causing the error. To fix this:

1. Locate the ‘QBWUSER.ini’ file on your PC and open it.
2. Right-click the file and select ‘Rename.’
3. Add “.old” at the end of the file name.
4. Follow the same steps to rename the ‘EntitlementDataStore.ecml’ file.
5. Open QuickBooks and load your company file.
6. Create a copy of the file and save it to your computer’s local folder.
7. Open the copied file from the local folder.
8. Check if the file opens without any errors.

Solution 2: Change the CPS Folder Name

Renaming the CPS folder can fix errors caused by corrupted or misconfigured payroll settings. Follow these steps to resolve this error:

1. Press Windows + E to open File Explorer.
2. Select “This PC” from the options.
3. Open the C: drive.
4. Open the “Program Files” folder if you can’t find the program files.
5. Find and open the QuickBooks Desktop folder matching your software version.
6. Open the “Components” folder and go to the “Payroll” folder.
7. Right-click the CPS folder and choose “Rename.”
8. Rename the folder to “CPSOLD” and press Enter.
9. Create a new CPS folder.
10. Open QuickBooks Desktop and download the latest payroll tax table update.

Solution 3: Use Only One Version of QuickBooks Desktop

Multiple installations of QuickBooks can cause conflicts, so it’s important to ensure only one version is installed. Follow the steps given below to ensure using only one version of QuickBooks Desktop:

1. Back up your company file and close all running applications.
2. Open the Run window.

For Windows 8:

1. Open the Start Screen.
2. Right-click on the background and select “All Apps.”
3. Choose “Run.”

For Windows 7 and XP:

1. Open the Start menu and click “Run.”
2. If you don’t have Admin Credentials, click “All Programs.”
3. Select “Accessories” and then “Run.”

For Windows Vista:

1. Open Control Panel > Programs and Features.
2. Double-click to open “Install and Uninstall Programs.” (Skip if only one QuickBooks version is installed.)
3. In the QuickBooks Desktop Installation Wizard, select “Next.”
4. Choose “Remove,” then “Next” and “Continue.”
5. Click “Yes” to complete the update. Errors QB PS077 or PS032 may prompt you to go online.
6. Click “Ok” to start the download.
7. Close QuickBooks and run the payroll update from the server.
8. Install any required QuickBooks versions.

For Multiple QuickBooks Versions:

1. Perform a clean installation of QuickBooks Desktop in Selective Startup.
2. Delete unused QuickBooks versions and reset updates.
3. Download and install the latest payroll tax tables.
4. Use the Verify Data and Rebuild Data tools.
5. Perform a clean installation in Selective Startup.

Solution 4: Disable UAC Control

Disabling User Account Control (UAC) can help resolve permission-related issues causing the error. Follow the steps given below to fix Error PS077 or PS032 by disabling UAC control:

1. Open the Control Panel.
2. Go to “System and Security.”
3. Click “Change User Account Control settings.”
4. Move the slider to “Never Notify.”
5. Select “OK” to save changes.

Solution 5: Change the CPS Folder Name

Renaming the CPS folder can fix the QuickBooks Desktop Payroll Update Error PS077 or PS032 caused by corrupted payroll settings. Here are the steps for the same:

1. Press Windows + E to open File Explorer.
2. Select “This PC.”
3. Open the C: drive.
4. In case the Program Files folder is missing, open it.
5. Find the QuickBooks Desktop folder that matches your software version.
6. Open the “Components” folder, then the “Payroll” folder.
7. Right-click the CPS folder and select “Rename.”
8. Rename the folder to “CPSOLD” and press Enter.
9. Create a new CPS folder.
10. Open QuickBooks Desktop.
11. Download the latest payroll tax table update.

Solution 6: Download and Update Payroll Tax Tables to The Latest Release

Outdated tax tables can trigger Error PS077 or PS032, so updating them can resolve payroll update issues. Check out the steps:

1. Download the latest payroll tax table files.
2. Close and reopen QuickBooks.
3. Press Windows + R to open the Run window.
4. In the search box, type “update the payroll tax table” and follow the on-screen instructions.
5. To check your current tax table version, select “Payroll Update Info” for details.

Solution 7: Update QuickBooks

An outdated version of QuickBooks can cause compatibility issues with payroll updates. Follow the given steps to update QBDT:

1. Open QuickBooks Desktop.
2. Press F2 (or Ctrl+1) in order to access the Product Information window.
3. Check your current version and release number.
4. Compare it with the latest available release for your version.
5. In case you’re not on the latest version, you need to update QuickBooks.
6. Go to the Home section and press F2 again.
7. Find the license number in the Product Information window.
8. Write down the license number and press OK.
9. Ensure only one version of QuickBooks is installed.
10. Uninstall any unused versions and reset the QuickBooks payroll update.

Solution 8: Update the Accountant’s Copy Along with the QuickBooks Files

Outdated accountant’s copies or missing updates can cause errors in the QuickBooks file. Here are the steps to update the Accountant’s copy along with the QuickBooks Files:

Part 1: Import the Accountant’s Changes

1. Open QuickBooks Desktop.
2. Click on File.
3. Select Send Company File and click on Accountant’s Copy.
4. Choose Client Activities.
5. In case your accountant sent a .qby file, select Import Accountant Changes from File and locate the file on your computer.
6. In case your accountant used the Accountant’s Copy File Transfer Service, select Import Accountant’s Changes from Web and follow the prompts.

Part 2: Review the Changes

1. QuickBooks will apply the accountant’s changes automatically.
2. Click Incorporate Accountant’s Changes to apply them.
3. Select Close if you don’t want to import the changes.
4. Confirm by clicking OK to apply and close the windows.

Note: QuickBooks will back up your company file during the process. A PDF report of the changes will be saved in the same folder as your company file for later review.

Solution 9: Update Billing Data

Incorrect billing data can prevent successful payroll updates, leading to QuickBooks Error PS077 or PS032. You can update billing data by following the steps given below.

1. Press F2 to open the Product Information window.
2. Note down your license number.
3. Click OK to close the window.

Ensure the billing data is entered correctly to avoid Payroll Update Errors PS077 or PS032.

Solution 10: Use QuickBooks Install Diagnostic Tool

Running the QuickBooks Install Diagnostic Tool can help resolve installation-related issues affecting payroll updates.

1. Download and install QuickBooks Tool Hub on your PC.
2. Launch the Tool Hub.
3. Click the Installation Issues tab.
4. Select QuickBooks Install Diagnostic Tool. Wait for the tool to finish diagnosing.

Note: Users can reboot their system to check whether the error persists or not.

Solution 11: Adding a New User Account

Adding a new user account can help resolve user permission issues that may be blocking payroll updates. Here’s how you can add a new user:

1. Press the Windows key and go to Settings.
2. In Other Users, select Add Someone Else to this PC.
3. Choose I don’t have this Person’s Sign-in Information.
4. Select Add a User Without a Microsoft Account and provide a name for the new account.
5. Click Finish.
6. Select the new account and choose Account Type.
7. Set the account type to Administrator.
8. Click OK.
9. Open QuickBooks and access your company file(s).

Solution 12: Verify Your QuickBooks License

Ensuring that your QuickBooks license is up to date can help fix license-related issues causing payroll errors. Check out the steps given below to verify QuickBooks License:

1. Log in to your Intuit account.
2. Verify your QuickBooks License.
3. Check if the latest QuickBooks updates are installed on your system.
4. Go to the Payroll service account information and review details like billing information and dates.
5. Open File and click on Utilities.
6. Check or create your QuickBooks data.
7. In case using Windows 7 or 8, temporarily disable User Account Control (UAC).
8. Try downloading the QB Payroll updates again.

What are the Prerequisites to Fix the QuickBooks Desktop Payroll Update Error PS077 or PS032?

Before fixing QuickBooks Payroll Error PS077 or PS032, follow the prerequisites given here:

1. Ensure your QuickBooks Desktop is running the latest version.
2. Confirm your payroll service subscription is active and current.
3. Verify you have a reliable internet connection for downloading updates.
4. Make sure you can access the QuickBooks company file that needs updating.

How to Identify QuickBooks Desktop Payroll Update Error PS077 or PS032?

Users will encounter the following Windows when QuickBooks Payroll Error PS077 or PS032 occurs.

For Error PS032:

For Error PS077:

• Error PS038 or PS077 usually appears when trying to download the latest payroll tax tables or update payroll service information in QuickBooks.
• This error typically occurs if QuickBooks is not registered or the company file is damaged or corrupted.
• QuickBooks Desktop Payroll Update Error PS077 or PS032 may also arise when QuickBooks cannot access the necessary payroll setup files during the update process.

How to Prevent QuickBooks Error PS077 or PS032?

Take the following preventive measures once you have resolved QuickBooks Error PS077 or PS032:

• Download Latest Tax Tables: Always download the most recent payroll tax tables.
• Check for Corrupted Files: Use a file verification tool to check for corrupted payroll data.
• Verify User Permissions: Ensure the user account has the necessary permissions to access payroll functions.
• Monitor System Resources: Regularly check your system for sufficient disk space and memory to avoid performance issues.

When Should You Seek Professional Help for QuickBooks Desktop Payroll Update Error PS077 or PS032?

Seek professional help for QuickBooks Desktop Payroll Update Error PS077 or PS032 if none of the solutions have resolved the issue. A professional can provide further assistance if you continue to experience the error despite following troubleshooting steps. They can identify deeper system issues, such as file corruption or configuration problems, and guide you through advanced fixes that may not be easily handled on your own.

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