How to Fix QuickBooks ‘Crashes When Sending Email’ Error?

The QuickBooks Crashes error happens when the application closes or freezes unexpectedly while sending Email, such as invoices, reports, or forms, using integrated email services like Outlook, Gmail, or Webmail. This problem may occur in versions like Pro, Premier, Enterprise, & Accountant due to compatibility issues, corrupted files, incorrect email settings, or security software conflicts.

Here are 6 methods to resolve the QuickBooks Crashes when sending Email error:

Method 1: Update Webmail Preferences

Incorrectly configured webmail preferences can cause QuickBooks desktop to crash. It is critical to modify these parameters. Take these steps:

1. Open QuickBooks and click the Edit menu.
2. Select Preferences.
3. In the Preferences window, choose Send Forms.
4. Under My Preferences, select your email address and click Edit.
5. Ensure the SSL box is checked.
6. Verify the server name in the Server Name column. For example, replace “SMTP.mail.gmail.com” with “intuit.SMTP.mail.gmail.com” if applicable.
7. Click OK to save the changes.
8. Restart QuickBooks and send a test email. If the error persists, proceed to the next solution.

Method 2: Update QuickBooks Software

Updating QuickBooks can help fix the Crashes issue when sending Email. Follow these steps:

1. Open QuickBooks and go to the Help tab.
2. Select Update QuickBooks and click Update Now.
3. Check the box for Reset Update.
4. Click Get Updates to start the process.
5. Once the update is complete, restart QuickBooks.

Method 3: Modifying Firewall Settings to Prevent QuickBooks Desktop Crashes When Sending Email

Firewall settings can interfere with QuickBooks’ email functionality, causing crashes. Follow these steps to adjust the settings:

1. Open your computer’s Firewall settings by searching for “Firewall” in the search bar and selecting the system settings.
2. Click Allow an app or feature through Windows Firewall or Add an exception.
3. Select Change settings (you may need administrative credentials).
4. Look for QuickBooks in the list. If it’s missing, add it manually:
   • Click Allow another app or Add program.
   • Browse to the QuickBooks installation folder and select the executable file (e.g., QBW32.EXE).
5. Enable QuickBooks for both Private and Public networks, then click OK.

Open Required Ports:

1. Identify the specific ports for your QuickBooks version (e.g., QuickBooks Desktop 2023 might use 8019, XXXXX).
2. In the Firewall settings, locate Inbound Rules and Outbound Rules.
3. Create a New Rule, selecting Port as the rule type.
4. Enter the required port numbers and select TCP as the protocol.
5. Allow the connection and enable it for both Private and Public networks.
6. Name the rule (e.g., QBPorts2023) and save the changes.

Method 4: Implementing Secure Webmail

Enabling secure webmail can help prevent crashes during email operations. Follow these steps to set it up:

1. Open QuickBooks and click the Edit menu.
2. Select Preferences, then go to Send Forms.
3. Choose the WebMail option.
4. Click Add, and select your email provider from the list.
5. Enter your email address accurately. Double-check for any errors.
6. Ensure the Use Enhanced Security option is enabled to secure email communications.
7. Click OK to save the settings.

Restart QuickBooks and log in with your email credentials to verify the setup. This should enhance the email functionality without causing crashes.

Method 5: Repair QuickBooks Desktop Program

Repairing the QuickBooks installation can resolve issues causing crashes. Follow these steps:

1. Log onto Windows as an administrator.
2. Backup your QuickBooks data files.
3. Open the Windows Start menu, type Control Panel, and click on it.
4. Go to Programs and Features.
5. Find QuickBooks in the list of installed programs and select it.
6. Click Uninstall/Change, then choose Continue or Next.
7. Select the Repair option and click Next to start the repair process.
8. Once the repair is complete, restart your computer.

Method 6: Repair the MAPI32.dll File

Fixing the MAPI32.dll file can resolve crashes during email operations. This is how you do it:

1. Close QuickBooks and email programs.
2. Open File Explorer and go to C:\Windows\System32.
3. Rename MAPI32.dll to MAPI32.dll.OLD.
4. Restart your computer to allow Windows to repair the file.
5. Open QuickBooks and send a test email.
6. If the issue continues, reinstall MAPI32.dll or recover it from the installation CD.
7. For help with a complex issue, contact Microsoft Support or a skilled IT technician.
8. After the fix, update Windows and QuickBooks to the latest versions.

What are the Prerequisites to Fix QuickBooks Crashes When Sending Email Error?

• Log in as a Windows Administrator.
• Ensure QuickBooks Desktop is up to date.
• Confirm your email client (e.g., Outlook, Gmail, Webmail) is properly set up.
• Back up your QuickBooks company file to prevent data loss.
• Check your internet connection for email synchronization.
• Verify your system meets QuickBooks’ minimum hardware and software requirements.

How to Identify QuickBooks Crashes When Sending Email Error?

• QuickBooks crashes or freezes when sending Email.
• Error messages or codes appear during the email process.
• Email works outside QuickBooks but fails within the application.
• The issue persists with a specific company file but not with a sample file.
• Check Windows Event Viewer logs for QuickBooks-related errors.

How to Prevent QuickBooks Crashes When Sending Email Error?

• Regularly update QuickBooks and your email client (e.g., Outlook).
• Check email preferences and server settings in QuickBooks.
• Adjust firewall and antivirus settings to allow QuickBooks to connect to email servers.
• Backup QuickBooks company files to avoid data loss.
• Ensure your system meets QuickBooks’ minimum hardware and software requirements.
• Use QuickBooks File Doctor to fix file corruption.

When Should You Seek Professional Help for QuickBooks Crashes When Sending Email Error?

Seek professional help for the QuickBooks Crashes error when sending Email if the issue persists after troubleshooting steps like updating software, verifying email settings, or repairing company files. Contact us if the error occurs across different company files or if you encounter complex error codes, system conflicts, or corrupted data. Expert assistance is also recommended if system resources, such as RAM or disk space, are insufficient.